We want you to love your Lamdore shoes, but we understand that sometimes things don't work out as planned. That's why we offer a hassle-free returns and exchanges policy to ensure your complete satisfaction with every purchase.

1. Return Policy

  • 30-Day Guarantee: If you're not completely satisfied with your purchase, you may return unworn, unwashed, or defective merchandise within 30 days of the delivery date for a full refund.
  • Original Condition: All returned items must be in their original condition, with tags attached and in their original packaging. We reserve the right to refuse returns that do not meet these criteria.
  • Refund Processing: Once your return is received and inspected, we will process your refund to the original method of payment within [X] business days. Please note that shipping charges are non-refundable.

2. Exchange Policy

  • Size Exchange: Need a different size? No problem! We offer free exchanges for size adjustments. Simply contact our customer service team to initiate an exchange, and we'll provide you with a prepaid return label.
  • Product Exchange: If you'd like to exchange your purchase for a different style or color, please return the original item for a refund and place a new order for the desired item.

3. How to Initiate a Return or Exchange

  • Contact Us: To initiate a return or exchange, please contact our customer service team with your order number and reason for return or exchange. We'll provide you with further instructions and assist you throughout the process.
  • Return Shipping: For returns, we'll provide you with a prepaid return label for your convenience. Simply affix the label to your package and drop it off at your nearest shipping carrier.

4. International Returns and Exchanges

  • International Customers: If you're located outside the United States and wish to return or exchange your purchase, please contact our customer service team for assistance. Please note that international return shipping costs are the responsibility of the customer.

5. Defective or Damaged Items

  • Quality Guarantee: We stand behind the quality of our products. If you receive a defective or damaged item, please contact us immediately, and we'll arrange for a replacement or refund at no additional cost to you.